If a quote was not honoured, a driver was late without notice, a pickup was handled badly or paperwork went wrong, call us and say so. Most problems in this trade are fixable the same day if someone hears about them.
The date, the vehicle, the name of anyone you dealt with, what was agreed, and what actually happened. Photographs help where there is a dispute about condition or damage.
We acknowledge complaints within one business day. We investigate by speaking to the driver or buyer involved and reviewing any call recording or paperwork, and we aim to give you a substantive answer within five business days.
If a complaint takes longer than that to resolve, we will tell you why and give you a revised date rather than leaving you without an update.
If we cannot resolve it between us, you may raise the matter with the Florida Department of Agriculture and Consumer Services, which handles consumer complaints in Florida, or seek independent legal advice.
One call, a firm offer, and free towing across Seminole County.